Customer service is the arm of your company that assists buyers when they need it—but who is there to assist you? From long phone support lines to sifting through critical details, customer support teams face the difficult task of serving thousands of customer...

The ultimate goal of email marketing is lead generation. Nonetheless, with the ever-increasing number of social media channels, some marketers are wary of email as a marketing channel. Despite this, 48 percent of marketers believe email is the best channel for increasing brand awareness, nurturing p...

Customer behavior is becoming increasingly complicated. As a result, businesses must learn how to meet their customers' expectations. Customers nowadays expect flawless experiences when interacting with brands. The answer to all these expectations is easy-to-use and effective customer service softwa...

Executive search firms specialize in finding key executives for their client companies. Executive recruiters serve specific clients, depending on the size of their company. Some firms focus exclusively on Fortune 500 corporations; others prefer smaller businesses. These companies may want to hire a ...

An essential part of project management is switching between tasks and keeping updated with ongoing project activities. Zoho Projects makes switching the tabs and updating statuses a breeze by allowing one to easily switch between tabs without switching windows or going to the calendar. It also offe...