It’s finally here! The Summer ’19 Sugar release has arrived, and we at W-Systems can’t wait to tell you all about it. This post will recap what we found to be the top five developer features now available to you.
SugarIdentity is a cloud-based identity management service intending to provide a central area to manage user identity areas across all Sugar applications. This is huge! Not only will SugarIdentity introduce new UI components (like a cloud settings console and login services), but it will bolster the current authentication model. Another advantage is that it allows for continuous new enhancements without a new Sugar release.
SugarIdentity is now available to all new customers in North America. In the future, all Sugar Cloud users will move to SugarIdentity.
2. User License Types
A new required license_type field has been added to the user’s module. Sugar is planning to launch new products, so in preparation, they have created a way for admins to manage licenses of multiple products. This will allow users to more easily and simply control access to those products. The values that appear in this dropdown will reflect purchased products associated with the subscription key. For existing customers, this value will default to Sugar Professional, Sugar Enterprise, or Sugar Ultimate.
3. New Sugar Serve Product
Sugar has developed a new product for customer service agents that will include most features in Sugar Enterprise, but not all (for example, Opportunities is excluded). Additionally, this product will incorporate new features such as Business Centers, Business Hours, Service Console, and new service-oriented out-of-the-box reports and SugarBPM processes.
4. Shareable Dashboards + Filters = Win!
User-created or custom filters are now included in shared dashboards. In the past, when you shared your dashlets custom filters would not be shared with the dashboard, requiring the user to manually rework those filters. With this revision, shareable dashboards are more useful, as receivers will receive the dashboard exactly as it was originally created.
5. Sugar Release Preview Program
Prior to each release Sugar is now going to offer preview builds – usually two different drops per build. This feature is great for testing how your customizations will work with the upgrade. If you are a Sugar developer and you’re interested in participating in the program reach out to Michael Shaheen or Matt Marum for more information.
These are just a snapshot of all the amazing new Sugar features and updates developers now have at their disposal. We at W-Systems value staying up to date on all things Sugar, so keep an eye out for future developer updates. To read our Spring ’19 Sugar update,check out our previous post, Sugar Spring ‘19 (9.0) is Now Live.