Using Utilities CRM Solutions for Utility Companies

30/07/18 02:46 PM By Nico

For many Utility Companies, CRM or Customer Relationship Management is a massive step forward regarding technological innovation. To this point, standard relational databases, spreadsheets, and text-based documents have served as the available way of organizing extensive amounts of data involved in associating asset and inventory, customer account management, and customer order data.

Streamlined operations, adapting to market changes, deploying new and innovative products, and excellent customer services, while maintaining low operational costs will make your Utility Company a leader in the Utility industry.


CRM Software in the utility industry means state-of-the-art technologies with advanced features including the following:

  •   Utilities CRMs offer a dashboard for time and budget status updates on work orders and projects with alerts, notifications, confirmations, and document-sharing with your clients.
  •   If your business needs software and process automation and regularity, Utilities CRM offers search functions for document and information recovery, provisioning, and workflow monitoring. Utility CRMs also include human resource tasks delegations including timesheet and expense management functionality.
  •  One of the most dynamic benefits of a Utilities CRM is the fact that it can be managed locally and remotely because of its mobility functions, making it easier for businesses to implement and deploy business process management solutions across the enterprise.
  •   Comprehensive assessments for planning, installation, and maintenance for customer work orders, mitigation strategies, and service-transformation services are also available in Utilities CRMs.

Utilities CRM Solutions deliver divergent CRM functionalities that can support various utilities sector operations targeting utility companies that need an effective CRM solution that’s industry-specific with pre-defined CRM modules and guided processes.

Benefits of Utilities CRM Solutions

Win Your Customers

Have a 360-degree view of your customers, understand them better, and build a lasting relationship with them.

Say bye-bye to Data Entry!

Spreadsheets and emails require you to enter data manually but not with a Utilities CRM. This software solution is built to free your time on redundant tasks giving you more time for real sales activities.

No Miscommunications

Don't let your customers repeat themselves as reps can use saved historical context to take their conversations to the next level.



If you’re looking for a Utilities CRM Solution, try Devtac. Devtac is one of the most trusted Utilities CRM Solutions providers in the Philippines and all throughout Asia, and we have an array of Utilities CRM solutions that can be customized based on your business needs. Plus you get 24x7 support over the phone, chat, and email. Contact us now!