Customer experience is a top priority nowadays. The satisfaction from pre-sales to post-sales creates a significant impact to win and retain loyalty. In today's era, customers want to have the ability to do business with your company at their convenience. One way to improve your customer service is by creating a Knowledge Base of customer support with the help of Zoho Desk.
Zoho Desk is one of the most featured IT support and helps desk solutions available 24/7. It allows you to assign, track, and support customers in a time-efficient and cost-effective manner. It enables more than one agent to work on the same ticket and communicate directly through the support tool. Zoho Desk can be customized to fit your business needs through internal and external integration, all of your data in one place. It also offers unique customization features for the agent interface.
When customers reach out, their messages and your responses filter through the Desk application and land in a commonplace. There is no need for you to click back and forth through tabs to find what you're looking for; everything is at your fingertips. There is also a self-service portal that can be activated so that customers can help themselves to immediate answers using knowledge base articles created by actual users of the system.
And when it comes to data security, Zoho desk has always demonstrated its commitment to its user's data privacy by consistently exceeding industry standards. Zoho's offers privacy features that comply with GDPR, and the processing of its customer's data adheres to the data protection principles of the GDPR.
GDPR is a pan-European regulation that requires businesses to protect the personal data and privacy of EU citizens for processing of their data.
Zoho has 3 important certification
- ISO/IEC 27001 and more specifically ISO/IEC 27001:2013 certification
- SOC 2 certified with the AICPA
- Certified with the Payment Card Industry (PCI) as complaint with technical and operating standards for credit card data protection.
Zoho desk not only automate customer service but also protects your customer's data privacy. We retain the data in your account for as long as you choose to use Zoho Desk. Once you terminate your Zoho desk account, your data will eventually get deleted from active database during the next clean-up that occurs once in 6 months. The data deleted from active database will be deleted from backups after 3 months.
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