The use of CRM is growing, and in a highly competitive market, it is crucial to be up-to-date with the trends. Top CRM vendors like Salesforce, Oracle, and SAP, have been making improvements in key CRM functionalities. Each have AI capabilities, and with the ability to improve conversion rates, boos...

If you work in tech, you’ve heard about artificial intelligence: how it’s going to replace us, whether it’s over-hyped or not and which nations will leverage it to prevent, or instigate, war.

Our editorial bent is more clear-cut: How much money is going into startups? Who is putting that money in? An...

Microsoft CTO Kevin Scott believes understanding AI in the future will help people be better citizens.

“I think to be a well-informed citizen in the 21st century, you need to know a little bit about this stuff [AI] because you want to be able to participate in the debates. You don’t want to be someon...

Barely a week into 2019, and we’re already spotting some of the big technology trends of the year. True to form, the consumer electronics extravaganza that is CES shone a light on some of the quirkier “advances,” from connected toilets to tions we can expect to see more of throughout the year ahead....

One of the major challenges the team at SugarCRM is harnessing the contents of all of the customer data silos within an organization and leveraging them to deliver insight to your organization.

Often, customer data exists in multiple disconnected systems including websites, marketing automation, CRM,...

An accident in a swimming pool left Chieko Asakawa blind at the age of 14. For the past three decades she's worked to create technology - now with a big focus on artificial intelligence (AI) - to transform life for the visually impaired.

"When I started out there was no assistive technology,...