What a year! 2018 brought us deeper advancement in AI, with features like voice, predictive actions and bots becoming more commonplace. We also saw customer experience move to the forefront of nearly everything, bringing much deeper levels of personalization into our day-to-day lives — both personal...

I know we all get a bit weary of the “New Year Predictions” posts and articles. But I do want to posit a bit of prognostication, if I may, for the coming year. I do believe that in 2019, we will see a lot of development around the concept of the “Recurring Customer.”

So, what is the “Recurring Custom...

(CNN Business) — Robots that keep you company, faster internet on phones, voice controlled everything, and oddball vehicles to replace regular cars. They're just some of the technologies coming to CES 2019, the massive consumer electronics show that takes over Las Vegas for a week every January.— Ro...

“Data-driven” is a phrase that's thrown around a lot — from buzzwords like data-driven marketing, data-driven outreach, data-driven approach; the list goes on. But it doesn't mean that anyone needs more data — what we really need is insights we can act on.

The singular purpose of analytics is to giv...

One of the major challenges the team at SugarCRM is harnessing the contents of all of the customer data silos within an organization and leveraging them to deliver insight to your organization.

Often, customer data exists in multiple disconnected systems including websites, marketing automation, CRM,...

Mobile app development, a field that didn’t exist 20 years ago, now employs some 12 million individuals worldwide. McKinsey predicts that new occupations, not in existence today, could account for as many as 10% of jobs by 2030.

Salesforce recently caught up with James Manyika, Chairman and Director ...

An accident in a swimming pool left Chieko Asakawa blind at the age of 14. For the past three decades she's worked to create technology - now with a big focus on artificial intelligence (AI) - to transform life for the visually impaired.

"When I started out there was no assistive technology,...

A new generation of startups is fighting against the over-regulation of housing

When the hell did building a house become so complicated?

Don’t let the folks on HGTV fool you. The process of building a home nowadays is incredibly painful. Just applying for the necessary permits can be a soul-cru...

It is unreasonable to expect that an in-demand resource like a data scientist will always be there to help when you need them. But the increasing simplicity and power of automated intelligence tools — like Einstein Discovery — allow you to tap into these powers at any time.

Einstein Discovery can fin...

Beijing-based Infervision is among a handful of artificial intelligence startups around the world racing to improve medical imaging analysis through deep learning, the same technology that powers face recognition and autonomous driving.

Until recently, humans have relied on the trained eyes of d...

From the beginning, Salesforce has been laser-focused on our customers and their success. For almost 20 years, our product vision and planning has been based on feedback from the more than 150,000 companies with whom we are fortunate enough to work.

That’s why being named a Leader in the 2018 F...

The basement of The New York Times, lovingly known as “the morgue,” has an impressive archive of some six to eight million photographs dating back to the late 1800s. And with the help of Google Cloud, these historic images and the data, much of it hand written, will soon be digitized.

“The morgue is ...

Hong Kong (CNN Business)News anchors, beware. The robots are coming for your jobs, too. China's state news agency has debuted a virtual anchor designed to be able to deliver the news 24 hours a day. 

Xinhua unveiled its "artificial intelligence news anchor" Wednesday at an interne...