Challenges to Expect with Change

19/02/19 11:22 AM By Tin - Comment(s)

Most organisations at some point will overhaul or replace major systems or technologies. And when this happens, common challenges can arise with adoption across users who are not fully prepared for the change they’re going to experience. There are 3 common challenges that I’ve seen and experienced t...

Road ahead 2019: 3 trends to watch for in customer service

04/02/19 10:12 AM By Tin - Comment(s)

Today’s consumer has plenty of options, and customer loyalty has become a rare commodity. 

Nearly 33% of American consumers say that a single instance of poor service is all they need to switch vendors. Yet the same consumers are willing to spend 17% more on companies that deliver excellent cust...

2019: The Year of the Recurring Customer?

08/01/19 01:08 PM By Nico - Comment(s)

I know we all get a bit weary of the “New Year Predictions” posts and articles. But I do want to posit a bit of prognostication, if I may, for the coming year. I do believe that in 2019, we will see a lot of development around the concept of the “Recurring Customer.”

So, what is the “Recurring Custom...

Improve Customer Service with CRM

27/11/18 09:50 AM By Nico - Comment(s)

In the age where technology is taking over, it is no secret that digital transformation is continuously disturbing the current interaction between owners and their customers. Having backlogs and getting left behind, especially in this industry is never fun, plus it poses an imminent threat to the en...

Maximize Your Business’ Potential with a Cloud-Based Utility Billing Software

13/11/18 12:21 PM By Tin - Comment(s)

As a business, the utility industry is already facing countless challenges, especially when it comes to dealing with software solutions. From having complicated rate structures and detailed reports for in-house and administrative entities, utility service providers also need technology to help them ...

Social Media as a Customer Care Strategy

23/10/18 11:57 AM By Nico - Comment(s)

Businesses are continuously exposed to different digital and marketing strategies as well as customer relation systems to boost their sales and to generate more clients. But with the immense evolution and rising trend of the internet, business owners have also adopted another strategy to reach out a...

Advantages Of A Cloud Billing Software?

13/08/18 03:09 PM By Nico - Comment(s)

Here are 5 key advantages of cloud billing:

    On-demand scalability: With the cloud, business divisions can collaborate on a common platform, allowing internal teams to rapidly create, test, and pilot their ideas. This affords businesses an expedited means to convert ideas into appli...

Using Utilities CRM Solutions for Utility Companies

30/07/18 02:46 PM By Nico - Comment(s)

For many Utility Companies, CRM or Customer Relationship Management is a massive step forward regarding technological innovation. To this point, standard relational databases, spreadsheets, and text-based documents have served as the available way of organizing extensive amounts of data involved in ...

12 Phrases to Improve Every Support Interaction

18/06/18 05:10 PM By Nico - Comment(s)
Repeatable phrases are helpful for bringing consistency to customer service.

They enhance your personal replies, and make providing great customer service easier, because you have just the right phrases at your fingertips.

After all, providing great customer service means knowing just what to say and ...


09/05/18 01:05 PM By Nico - Comment(s)

Within the community that SugarCRM had built over the years, they created a culture that is customer-centric. They are well aware of the vital role that a customer plays in the success of a business. They take their customers with high regard as they know that their lifeline is a thin rope being hel...