SaaS churn analysis: Configure your company for customer retention

12/03/19 04:23 PM By Tin - Comment(s)



Read through this narrative on:

1. Why customer retention is an important aspect of a consultancy company?


2. How to measure customer churn and revenue churn by doing a cohort analysis?


3. Two key predictors of customer churn


4. Four retention strategies that can lower your attrition rates




Why should cus...

In the Age of Customer 360, Data Stewardship Gives You an Edge

05/03/19 01:40 PM By Tin - Comment(s)

Your org’s data quality relies on your data stewardship efforts. Managing duplicate records, fixing data errors, and entering missing data helps you improve the quality of data.




Data quality is more important than ever as Salesforce works toward providing a 360-degree view of your team’s customers by...

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