Blog tagged as Media

What Is IT's Role in Employee Experience?

When most people think of employee experience, they think of “HR hiring practices” or “onboarding tools,” but that leaves out the one thing that makes it possible to do any of the work: technology. And, simultaneously, it neglects the gatekeepers of the company’s technology, tools, apps, and tech st...

What is Trailblazer?

24/09/19 09:35 AM By Tin - Comment(s)

Editor's note: This article is among our most popular, so we’ve updated it recently to keep things fresh.

You may have noticed a snazzy piece of fashion more and more people are sporting. It’s a soft, black, zip-up hooded sweater with the words ‘Trailblazer’ emblazoned on the front. If you see someon...

Webcast: 5 Executive Tips for Employee Drive Philanthropy

10/09/19 05:16 PM By Tin - Comment(s)

What does employee-driven philanthropy look like in the workplace? For corporate social responsibility leaders, the idea of employee-driven volunteer and giving programs is Utopian and hard to attain. So how do corporations inspire employees to actually lead giving and volunteer programs in their co...

7 Podcast Every Small Business Owner Should Add to Their Queue

04/09/19 06:40 PM By Tin - Comment(s)

Podcasts have exploded in popularity over the last few years, emerging as a way to gain insights while livening up our dog walks, commutes, and gym time. But with a podcast for every topic under the sun, how do you know which ones are worth the effort?

Here are seven exceptional small business podcas...

Our Guides for Connecting Commerce, Marketing and Service

27/08/19 06:07 PM By Tin - Comment(s)

Listening to our community has taken us on the path of continuous and integrated customer experiences through Salesforce Customer 360, which will be generally available later this year. Along that journey, we’ve learned how to provide solutions for the challenges of today’s world and stress the impo...

Why Marketers Need to Build Great Customer Experiences with AI

20/08/19 04:04 PM By Tin - Comment(s)

Marketers are turning to artificial intelligence (AI) to create great customer experiences and personalize customer journeys. Read on to learn how you can start using AI to take your marketing to the next level.

Personalize at scale

When you think about great customer experiences you’ve had, you...

What Is Predictive Analytics?

30/07/19 01:47 PM By Tin - Comment(s)

What if you could predict the future? For example, if you were able to predict the best offer to convince customers to open a marketing email and hand over their credit card details? Or which of your customers is most likely to take their business elsewhere? You can — with predictive analytics.

Predi...

How Salesforce Increases Its 360° Customer View with Google

03/07/19 09:41 AM By Tin - Comment(s)

It’s certainly one way to sum up the current marketing landscape. There are more available channels and more information. Consumers have more access, can make more-informed decisions, and hold more power as a result. And that means more — or higher — customer expectations. They expect you to be extr...

How to Apply AI to Your Customer Service

25/06/19 02:18 PM By Tin - Comment(s)

Now that customers engage directly with your company on more and more channels, the position of customer service has elevated from "cost center" to marketing tool, competitive differentiator, and linchpin in the quest for exceptional customer experience.

It's no wonder customer service is o...

Monday Agenda: What to Do on Day 1 of Connections ‘19

17/06/19 04:11 PM By Tin - Comment(s)

Connections ‘19 has landed and it’s a doozy. This year there are 450+ sessions, keynotes, demos, and hands-on workshops for you to learn from, not to mention 140+ partners that will extend the power of the Salesforce Platform. We’re ready to help Trailblazers level up their customer engagement strat...

What is Blockchain Technology and Why Does it Matter?

28/05/19 11:16 AM By Tin - Comment(s)

Blockchain is a technology that promises to fundamentally change how we share information, buy and sell things, and verify the authenticity of information we rely on every single day — from what we eat to who we say we are. And because it can facilitate all of this in secure, efficient, and transpar...

Approach Your Career Journey with a Sense of Adventure

21/05/19 11:30 AM By Tin - Comment(s)

Account executive (AE) Jack Badavas has been with Salesforce for eight years in a variety of sales roles and locations. He approaches every challenge and opportunity with a sense of adventure and grit (more on this grit later).

An East Coast native, Jack went into sales right out of college, nabbing ...

Salesforce’s Pathfinder Training Program Expands Globally

14/05/19 11:56 AM By Tin - Comment(s)

At Salesforce, one of our core values is equality, and a natural extension of that is our commitment to workforce development. We want to empower a diverse and qualified workforce with the skills needed to ensure their future success, the success of our customers and partners, and to create a better...

Onboarding Hacks: How to Deeply Engage New Employees

07/05/19 01:32 PM By Tin - Comment(s)

Engaged employees are at the heart of our success story at Salesforce — and like many other tech companies, our employee population is booming! We welcomed more than 8,500 new hires into the #SalesforceOhana last year.

But today's talent market is tough, as employee turnover is the highest it's been ...

How to Develop a Team of Successful Service Agents

30/04/19 03:45 PM By Tin - Comment(s)

We’ve all had horrible customer service experiences. You know what we’re talking about — it’s that feeling when you hang up the phone and shake your head, wondering why companies just can’t get it right. And if the service is bad enough, you may instantly decide to never do business with them again.

...

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