SaaS churn analysis: Configure your company for customer retention

12/03/19 04:23 PM By Tin - Comment(s)

Read through this narrative on:

1. Why customer retention is an important aspect of a consultancy company?

2. How to measure customer churn and revenue churn by doing a cohort analysis?

3. Two key predictors of customer churn

4. Four retention strategies that can lower your attrition rates

Why should cus...

Salesforce Named a Leader in First-Ever Forrester New Wave for SaaS Marketplaces

11/12/18 03:31 PM By Nico - Comment(s)

We are thrilled to share that Salesforce has been named a Leader in The Forrester New Wave™: SaaS Marketplaces, Q4 2018 report. In its evaluation of AppExchange, Forrester found Salesforce “still leads the SaaS marketplace world.”

AppExchange is the Salesforce Store, helping customers extend Salesfor...