Blog tagged as Zoho Desk

Omnichannel Customer Service Software

06/06/22 04:20 PM By Ana - Comment(s)
Omnichannel Customer Service Software

A support desk platform that enables businesses to provide excellent customer service to their clients through apps that enable managers to identify critical issues in agent performance so that they can improve their service while also making sound business decisions. Customers can also benefit from...

Early access for instant messaging channel integrations

12/01/22 11:09 AM By Shayne - Comment(s)
Early access for instant messaging channel integrations

There is a growing worldwide trend towards focusing on synchronous channels and other customer support channels. Zoho is confident that this would be a great customer experience if clients were able to create and track support requests from an application they are familiar with and use on a daily ba...

How Misaligned Integrations Hurt Customer Experience – ZohoCX

27/11/18 09:28 AM By Nico - Comment(s)
How Misaligned Integrations Hurt Customer Experience – ZohoCX

Today, technology is cheap and accessible, and starting a business has never been easier–which is good, of course. But, this also led to a crowded, competitive market, where every brand advertises the same features, prices, and services as the others. How can your business create an identity that hi...

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